Privacy Policy
Last updated: April 1, 2026
1. Who We Are
Sculpture Supply Canada, located at 345 Munster Avenue, Toronto, Ontario M8Z 3C6, Canada, and reachable at [email protected], is the data controller for this website, ladderforest.info. We operate this site to provide information about sculpture supplies, mold making materials, casting materials, and related customer support for artists, educators, studios, and production teams.
2. What Data We Collect
We collect the personal data that you voluntarily provide when you contact us through the website form, by email, or by phone. This may include:
- First and last name
- Email address
- Phone number
- Message content
- Project details such as material needs, deadlines, quantities, and delivery preferences
We may also automatically collect limited technical information required to operate and secure the website. This can include IP address, browser type, device type, referral source, time of access, and the pages visited. We do not collect more technical information than is reasonably necessary for hosting, abuse prevention, and basic website maintenance.
3. How We Use Your Data
Your personal data is used only for legitimate and business-relevant purposes connected with your inquiry or our services. In practice, that means we use it to answer questions, prepare quotes, discuss compatible materials, organize pickup or delivery details, confirm availability, and provide service-related updates. If you ask for help selecting products, your message may be reviewed by staff who understand sculpture, mold making, and casting workflows so they can respond accurately.
We may also use limited technical data to maintain site performance, investigate misuse, prevent spam, and protect the integrity of our systems. We do not use your data for automated decision-making or profiling. We do not sell inquiry data, rent contact lists, or use your message content to build unrelated marketing databases.
4. Data Sharing
We do not sell or disclose your personal data to third parties for commercial purposes. Data may be shared only when this is necessary to operate the website or deliver requested services. This may include hosting providers, email providers, website maintenance contractors, and trusted service partners acting under confidentiality obligations. If an order requires special handling, limited order-related information may also be shared with logistics or delivery partners strictly for fulfillment.
We may disclose information when legally required, including to regulatory bodies, courts, or government authorities. Any disclosure will be limited to what is reasonably necessary under the applicable law.
5. Data Retention
Personal data is stored no longer than necessary for the purpose of collection. Contact form data, quote requests, and general inquiry records should not be kept for more than 24 months unless a longer retention period is required for an active customer relationship, bookkeeping, dispute resolution, legal compliance, or a continuing service request. Once the retention period expires and the data is no longer needed, it should be permanently deleted or anonymized in a secure manner.
6. Your Rights
Depending on your location and applicable privacy law, you may have the right to request access to your personal data, request correction of inaccurate information, request deletion, restrict processing, object to certain processing activities, and receive a portable copy of the data you provided. If you are located in the European Union, these rights may apply under the GDPR. Canadian privacy rights may also apply where relevant. To exercise these rights, contact [email protected] or call +1 416-234-1075. We may need to verify your identity before completing a request.
7. Cookies
This website should use only technically necessary cookies or comparable storage mechanisms required for secure and reliable operation. Analytics, advertising, or marketing cookies must not be used without appropriate notice and consent where consent is required by law. If our implementation changes in the future, this policy should be updated so the description remains accurate.
8. Security
The website should operate over HTTPS so transmitted data is encrypted in transit. Access to inquiry data should be limited to authorized staff and contractors who need it to perform their duties. Reasonable administrative, technical, and organizational safeguards should be used to reduce the risk of unauthorized access, misuse, loss, or disclosure. That said, no internet-based transmission or storage system can be guaranteed to be completely secure, and you provide information at your own risk.
9. Policy Changes
We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes. The current version will remain available on this page, and the latest update date will appear at the top. Material changes should be reflected clearly so visitors can understand what has changed and when.
10. Privacy Contact
Sculpture Supply Canada
345 Munster Avenue, Toronto, Ontario M8Z 3C6, Canada
Email: [email protected]
Tel.: +1 416-234-1075